Welcome to the PrimeRip FAQ page. Here you’ll find answers to some of the most common questions about ordering, shipping, returns, and our products.

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Orders

How do I place an order?

Simply browse our collection, add your desired products to your cart, proceed to checkout, and complete your payment. You will receive an order confirmation by email after your order has been successfully placed.

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Can I cancel or modify my order?

If your order has not yet entered the shipping process, we will do our best to accommodate your request. Please contact us as soon as possible.

Once an order has been shipped, it can no longer be modified or canceled.

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Will I receive an order confirmation?

Yes. After placing your order, you will receive an email confirming that we have received your order.

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Shipping

How long does order processing take?

Most orders are processed within 1–2 business days after payment has been successfully authorized.

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How long does shipping take?

Estimated delivery within the United States is 3–5 business days after your order has been processed.

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Do you provide tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

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Do you ship internationally?

At this time, PrimeRip ships only within the United States.

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Products

Are your products authentic?

We strive to provide genuine, sealed hobby box trading card products sourced through established supply channels.

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Can you guarantee specific cards or pulls?

No.

Trading card hobby boxes contain randomly inserted cards determined by the manufacturer. We cannot guarantee any specific card, autograph, rarity, insert, or other collectible within a sealed product.

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Do product images always match the item?

Product images are provided for reference purposes.

Manufacturers may occasionally update packaging or artwork without prior notice, so the item received may differ slightly while remaining the same product.

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Returns & Refunds

What is your return policy?

Eligible items may be returned within 30 days of delivery, provided they meet the requirements outlined in our Return & Refund Policy.

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How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are generally processed within 3–5 business days to your original payment method.

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Can I return an opened hobby box?

Generally, no.

Opened hobby boxes, opened trading card packs, and individual trading cards are not eligible for return unless they arrive damaged or incorrect.

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Payments

Which payment methods do you accept?

We accept the payment methods displayed during checkout.

All payments are processed securely through our payment service providers.

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Is my payment information secure?

Yes.

Payments are processed using secure payment providers, and PrimeRip does not store complete payment card information on its servers.

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Customer Support

How can I contact PrimeRip?

You can reach our customer support team by email:

contactsupport@PrimeRip.shop

We aim to respond to inquiries within 1–2 business days.

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What information should I include when contacting support?

To help us assist you more efficiently, please include:

• Your full name
• Order number
• Email address used for the purchase
• A detailed description of your question or issue

If your request concerns a damaged or incorrect item, please include clear photographs of the product and its packaging.

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Didn’t Find Your Answer?

If your question isn’t answered here, we’re happy to help.

PrimeRip

501 Madison St
Red Bluff, CA 96080
United States

Email: contactsupport@PrimeRip.shop

Thank you for choosing PrimeRip. We appreciate your trust and look forward to serving your trading card collecting needs.