Refund policy

Thank you for shopping with PrimeRip. We are committed to providing a smooth shopping experience and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return:

  • The item must be unused, unopened, and in its original condition.
  • The product must be returned in its original packaging with all included accessories, inserts, and promotional items.
  • The item must not show signs of use, damage, or alteration.
  • Proof of purchase or the order number is required.

Returns that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

For safety, quality, and fraud prevention reasons, the following items cannot be returned or refunded unless they arrive damaged or incorrect:

  • Opened hobby boxes
  • Opened trading card packs
  • Individual trading cards
  • Digital products or gift cards (if offered)
  • Products marked as Final Sale or Non-Returnable

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

We will review your request and, if approved, arrange a replacement, refund, or other appropriate resolution.

4. Return Process

To request a return, please contact our customer support before sending any item back.

Email: contactsupport@PrimeRip.shop

Please include:

  • Your full name
  • Order number
  • Reason for the return

If your return is approved, we will provide return instructions.

Items returned without prior authorization may experience delays or may not be accepted.

5. Return Shipping

If the return is due to:

  • A damaged, defective, or incorrect item, PrimeRip will cover the return shipping costs where applicable.
  • A change of mind or another customer-related reason, the customer is responsible for return shipping costs unless otherwise required by applicable law.

We recommend using a trackable shipping service when returning valuable items, as we cannot guarantee receipt of returned packages.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 3–5 business days.

Depending on your payment provider or financial institution, additional processing time may be required before the funds appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error or required by applicable law.

7. Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the item, you may request a return in accordance with this policy after delivery.

8. Exchanges

We only replace items if they are damaged, defective, or incorrect.

If you need an exchange, please contact our customer support team for assistance.

9. Chargebacks

If you experience any issues with your order, we encourage you to contact us before initiating a payment dispute or chargeback. Our support team is committed to resolving concerns quickly and fairly.

10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

PrimeRip

501 Madison St
Red Bluff, CA 96080
United States

Email: contactsupport@PrimeRip.shop

Our customer support team will be happy to assist you.