Shipping policy

Thank you for shopping with PrimeRip. We are committed to processing and delivering your orders as quickly and efficiently as possible. Please review our Shipping Policy below.

1. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully authorized and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, product launches, or holidays, processing times may be slightly longer. If there is a significant delay, we will notify you using the contact information provided with your order.

2. Shipping Time

After your order has been processed, estimated delivery is 3–5 business days for most shipments within the United States.

Delivery estimates are provided for convenience and are not guaranteed. Actual delivery times may vary due to factors outside our control, including:

  • Carrier delays
  • Severe weather
  • Holidays
  • Natural disasters
  • Incorrect shipping information
  • Other unforeseen circumstances

3. Shipping Destinations

PrimeRip currently ships to addresses within the United States.

If we expand our shipping destinations in the future, this policy will be updated accordingly.

4. Shipping Costs

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

Any applicable taxes or fees will also be displayed before payment is finalized.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Tracking information may take up to 24 hours to become active after shipment.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been shipped, we may be unable to modify the shipping address.

PrimeRip is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

7. Lost or Delayed Packages

If your package appears to be delayed or cannot be located, please contact us.

We will work with the shipping carrier to investigate the shipment and assist in resolving the issue as quickly as possible.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged product and its packaging

We will review your request and determine the appropriate resolution, which may include a replacement or refund where applicable.

9. Refused or Undeliverable Shipments

If a package is refused by the recipient or returned as undeliverable due to an incorrect address or failed delivery attempts, additional shipping charges may apply before the order can be reshipped.

Any refund issued for returned shipments may exclude shipping costs, except where required by applicable law.

10. Delivery Responsibility

Orders are considered delivered once the shipping carrier confirms delivery to the address provided during checkout.

If you believe your package was delivered incorrectly, please contact us promptly so we can assist you in working with the carrier.

11. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

PrimeRip

501 Madison St
Red Bluff, CA 96080
United States

Email: contactsupport@PrimeRip.shop